1. Processing Time:
Orders are typically processed within 2 business days. This excludes weekends and holidays. Custom or made-to-order items may require additional processing time.

2. Shipping Rates:
Shipping rates are calculated at checkout based on the destination and the selected shipping method. Customers can view shipping costs before finalising their purchase.

3. Shipping Methods:
We offer standard and expedited shipping options. Delivery times vary based on the selected shipping method and the destination.

4. International Shipping:
We offer international shipping. Customers are responsible for any customs duties, taxes, or import fees associated with international orders.

5. Order Tracking:
Customers will receive a shipping confirmation email with a tracking number once the order has been dispatched. Tracking information allows customers to monitor the status of their shipment.

6. Shipping Address:
Customers are responsible for providing accurate and complete shipping information. Any additional shipping charges incurred due to incorrect information will be the responsibility of the customer.

7. Delays:
We are not responsible for shipping delays caused by factors beyond our control, such as weather, customs, or carrier disruptions.

8. Undeliverable Packages:
If a package is returned as undeliverable, the customer will be contacted to provide a corrected address. Additional shipping charges may apply.

9. Lost or Stolen Packages:
Once a package is confirmed as delivered, we are not responsible for lost or stolen items. Customers should contact the carrier for assistance in such cases.

10. Returns Due to Shipping Issues:
If an item is returned to us due to a shipping issue, the customer may be responsible for additional shipping costs for reshipment.

11. Contact Information:
For inquiries or concerns regarding our Shipping Policy, please contact us at the following:-

Email - shop@peterstaunton.co.uk

Phone - +44 (0)1926 888 480